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 | Administrative |
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| Individual Songs |
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| Boxed Sets |
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| Disc Types |
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| | ProDisc - 15 songs |
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| | Multiplex 6 + 6 |
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| | DVD Karaoke |
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Welcome to the Guestbook!
We welcome your input, but please keep it civil
All entries are pre-approved before being added. Some may be edited for content.
Add your own comment by clicking the icon!
| From:DivaJam | | Date Entered:6/16/2010 4:51:58 PM |
| Subject: New 12 Song Disks |
Message:
I'm a little disappointed that you've dropped down to 12 songs per month. What gives? |
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| From:Guest | | Date Entered:6/9/2010 10:06:15 PM |
| Subject: New 12 song format |
Message:
I've been buying Chartbuster Pro Disks forever and I am really disappointed to see you drop from 15 per month to 12. What gives? |
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| From:rblue9030 | | Date Entered:6/3/2010 1:17:56 PM |
| Subject: Digital Download sorting issue |
Message:
When I select Digital downloads and try to sort by Artist, I am directed to Log in even though it shows me clearly logged in.
Tried several times and get the same results. I do not get logged out, I just get directed to a log in screen instead of getting a "Sort by Artist". Might want to look at that. |
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| From:WebMaster | | Date Entered:6/7/2010 5:34:07 PM |
| Subject: Digital Download sorting issue |
Message:
We were made aware of this last week and are working on afix right now. It should be working ok by tomorrow |
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| From:musicman2269 | | Date Entered:6/2/2010 3:17:44 PM |
| Subject: hi there |
Message:
John from Knight Moves Entertainment here. Is there a way for me to as a DJ/KJ to get first run songs from you guys as they come out. I asked at the store and was told about a licensing thing for DJ's at like 115 dollars a month or something..More info please thanks!!!! |
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| From:WebMaster | | Date Entered:6/7/2010 5:33:21 PM |
| Subject: hi there |
Message:
These are both things that we're working on right now. They should be available before the end of the month.
Keep checking back for more details
Web Master |
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| From:Guest | | Date Entered:5/22/2010 6:18:46 AM |
| Subject: Essential 450 vol. 1-10 |
Message:
I recently purchased 3 Sets of your essential 450 vol. 1-10 for my upstart karaoke business. Thank you very much for that sale you guys had. Your collection helped me get started with a very nice selection of tracks. |
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| From:ljackson | | Date Entered:5/21/2010 8:14:00 AM |
| Subject: Me, too |
Message:
I too have experienced problems with the site recently. 1. If I put something in my shopping cart and have to log off, the next time I log on I have to save the item to the cart again. 2. Chartbuster used to have a gold membership, but now I can't find how to check it out. 3. Once an ordered is completed, there appears to be no way to check on the status. I thought I would receive an email on my last order, but I didn't get one. |
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| From:BOCODJ | | Date Entered:5/18/2010 4:39:00 AM |
| Subject: really need new songs ! |
Message:
PLEASE UPDATE NEWER SONGS AND MORE SONGS IVE PURCHASED BT ALL YOU HAVE BUT ALOT MORE UPDATED SONGS ARE VERY IN NEED ! MY CUSTOMERS ARE ASKING WEEKLY WHEN WILL I GET NEWER SONGS I RUN TWO KARAOKE SHOWS 5 DAYS A WEEK ,MY ONLY REPLY IS IM WAITING ON CB ! I REALLY LIKE DEALING WITH YA`LL BUT YA`LL NEED TO GET ON THE BALL WITH THE UP TO DATE SONGS !! PLEASE TAKE CARE OF THIS !! |
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| From:Guest | | Date Entered:5/11/2010 9:02:30 PM |
| Subject: can't find my favorite song |
Message:
I have been searching unsucessfully for the karaoke version of the ALABAMA song "Words at twenty paces" Can you help me,Please?
I Will call to affirm your answer
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| From:Guest | | Date Entered:5/12/2010 2:43:25 PM |
| Subject: can't find my favorite song |
Message:
Hi,
If we don't have a song for you, you can request it. Look at Request A Song under 'Administrative' to your left
Web Master |
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| From:Guest | | Date Entered:5/11/2010 8:40:56 PM |
| Subject: Trouble trying to become member |
Message:
I have submitted to be a member. I received verification code. Submitted code and it said'There is no record of this verification code in our database!. User name kj_dennisa.
HELP!!! |
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| From:Guest | | Date Entered:5/12/2010 2:41:06 PM |
| Subject: Trouble trying to become member |
Message:
Hi, kj_dennisa
Actually, this happens when you accidentally double-click the image to affirm your log in.
If you try to log in with your user name and password, it will let you
Web Master |
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| From:Guest | | Date Entered:5/8/2010 9:15:52 AM |
| Subject: Checkout |
Message:
If there is a place to checkout or even view my cart, I can not find it. Finally going to purchase product from another vendor's site. Life is to short for complicated shopping. |
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| From:Guest | | Date Entered:5/3/2010 11:07:30 PM |
| Subject: ordser not completed |
Message:
Order did not complete. When I was checking out. I entered next after asking which shipping method screen went back to showing merchandise. Unable to complete order after spending 45 minutes to find cd-g's I wanted. |
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| From:WebMaster | | Date Entered:5/4/2010 5:47:16 PM |
| Subject: order not completing |
Message:
I'm sorrry to hear this. I'm going to be adding a feature very soon where the site records your work as you do it, and then you won't have this problem ever again.
You should see that improvement within the next two weeks |
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| From:rblue9030 | | Date Entered:5/2/2010 3:13:28 PM |
| Subject: Some Web site anomilies |
Message:
I discovered when I run into problems using this web site, that if I close IE and clear out my Documents and Settings/ Profile's Temp folder, I can get results whereas I didn't before. It's a bit much to expect from typical users, but it does work. I still think Chartbuster has the best Karaoke renditions available. Some good package deals, too. Makes it worth the hassle. Of course, less hassle would be nice. Auto logout with a few minutes time span is one. |
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| From:WebMaster | | Date Entered:5/4/2010 5:46:12 PM |
| Subject: Some Web site anomilies |
Message:
Thanks for the compliments! We're working on making this a better website. Your feedback tells me that we're having trouble with the cache, which I'll be fixing this week |
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| From:Guest | | Date Entered:4/29/2010 2:39:56 PM |
| Subject: Can't get logged on |
Message:
I have tried to set up a new account, tried to sign on as a guest. Nothing works. I like your selections but am about to give up and go elsewhere. |
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| From:WebMaster | | Date Entered:5/4/2010 5:45:07 PM |
| Subject: Can't log in |
Message:
Sorry to hear this - you know you can always call in and place your order.
When you can't log in, make sure your caps lock isn't on, and then try typing your password a little slower. If that doesn't work, try resetting your password |
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| From:rblue9030 | | Date Entered:4/28/2010 8:03:27 PM |
| Subject: Time Outs |
Message:
This site times out when you're busy browsing songs. If you are logged in, you get dumped and lose any selections you picked. The logged in session timed out in about 5 minutes. (While I was browsing "Digital Karaoke Downloads")
Tried a second time with the same results.
I am on a proxy, does this effect the log in time? |
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| From:WebMaster | | Date Entered:5/4/2010 5:44:00 PM |
| Subject: Time outs |
Message:
I apologize for this - we were having a problem with frequent time outs which you shouldn't be seeing any more. |
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| From:Guest | | Date Entered:4/28/2010 6:15:24 PM |
| Subject: Web Site woes! |
Message:
I give up.
I tried a dozen times trying to buy product 8608.
I sign in, it shows me signed in, but when I add something to my cart, the site appears to be adding but it just hangs there. IE's time bar fully slides to the right as the URL is accessed then it just sits there. Nothing. I navigate away from the order and it says "There was an error processing your order" I check my user account info and it hangs there, too. I see it says I have 1 item in my shopping cart but trying to view it to check out and the site hangs again. I stopped/restarted IE and relogged back in.. same thing. I tried letting the order process for 15 minutes and it still won't complete.
I give up.
I wonder how many sales Chartbuster is losing this way. |
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| From:WebMaster | | Date Entered:5/4/2010 5:43:19 PM |
| Subject: Web Site Woes |
Message:
Actually, you're the only person I've heard of with this issue.
Anyone else there having a similar trouble? |
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| From:Guest | | Date Entered:4/27/2010 8:31:49 PM |
| Subject: CHARTBUSTER KARAOKE |
Message:
HAVE YOU GONE OUT OF BUSINESS??? NO NEW RELEASES FOR 2 MONTHS??? WHAT GIVES? |
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| From:WebMaster | | Date Entered:5/4/2010 5:42:34 PM |
| Subject: We're not out of business |
Message:
Sorry for the inconvenience - we've actually been working on getting better deals for our customers, and that takes time. Right now, you can see that we've got a LOT of newer, lower prices than before. |
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| From:paddyoke | | Date Entered:4/23/2010 3:42:14 PM |
| Subject: CB downloads |
Message:
I purchase many karaoke songs from other sites. But CB site is the most difficult. I just signed on but I'm giving up already |
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| From:WebMaster | | Date Entered:4/27/2010 9:07:32 AM |
| Subject: CB Downloads |
Message:
We're sorry to hear that. What, specifically, gave you trouble.
Remember that, if you don't identify a problem, we can't fix it. |
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| From:WebMaster | | Date Entered:4/27/2010 9:06:41 AM |
| Subject: Custom Songs |
Message:
It will show one item (the CD that your songs will be on) with the two songs listed on it.
We do this so that you can bundle multiple songs under one CD, and pay a lower CD fee. |
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| From:DEKERIVERS | | Date Entered:4/22/2010 11:31:01 PM |
| Subject: CUSTOM SONGS |
Message:
I ORDERED TWO CUSTOM SONGS BUT IT STATES ONE ITEM IN CART? BUT SHOWS BOTH TITLES LISTED? TOTAL $8.98? I'M CONFUSED ! |
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| From:rblue9030 | | Date Entered:4/22/2010 1:02:12 PM |
| Subject: Timing out!!!! |
Message:
The web site times you out even when you're browsing songs here!
I lost all my song selections!!!!
Bad Bad BAD!!!!!
Got to fix this!!!! |
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| From:WebMaster | | Date Entered:4/27/2010 10:00:00 AM |
| Subject: Timeouts |
Message:
On the day in question we were experiencing trouble with the site. We have corrected this issue, so you shouldn't see it again |
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| From:rblue9030 | | Date Entered:4/22/2010 12:47:37 PM |
| Subject: Where's the shopping cart??? |
Message:
I select several songs but I can't find a shopping cart to show what I've selected.
I get logged out and now have to reselect the songs again. There needs to be a shopping cart, a wishlist and it should attached to the user's account so they will have it available next log in. |
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| From:WebMaster | | Date Entered:4/27/2010 9:05:45 AM |
| Subject: Shopping Cart |
Message:
Hi,
The shopping cart link appears on the same blue bar as 'search', to the right hand side of the page, whenever you send anything to the shopping cart. |
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| From:Guest | | Date Entered:4/18/2010 10:33:14 PM |
| Subject: Getting signed in |
Message:
I have used CB for a long time and it has been a few months since I have ordered.But with the trouble I have tonight trying to get into my old account and then trying to set up a new I do not know if I will use them again. I did not have this much trouble at ACE out of California and will use them in the future. No hassles there!!!!!!!!!!!! |
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| From:WebMaster | | Date Entered:4/19/2010 5:07:01 PM |
| Subject: Getting Signed In |
Message:
I want to apologize for the inconvenience. Usually when you try to create a new account and don't get the authentication password back in your email, it's because the email went to your spam folder. If this is not the problem that you had, let me know and I will try and fix it |
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| From:Guest | | Date Entered:4/5/2010 2:37:49 PM |
| Subject: Web Site |
Message:
I have shopped Chartbuster's website since about 2004! I find the new web site difficult to shop - anyway to make it more user friendly? I really prefer Chartbuster product 98% of the time. Thanks, Chris in OK |
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| From:WebMaster | | Date Entered:4/19/2010 5:07:48 PM |
| Subject: Web Site |
Message:
What do you find difficult to shop? Are you having a hard time finding product, or is it something else? |
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| From:WebMaster | | Date Entered:4/5/2010 2:45:04 PM |
| Subject: Web Site |
Message:
We're always looking for ways to make the website easier to use. Can you give us some suggestions that might make it easier? |
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| From:johnnyz | | Date Entered:4/4/2010 1:43:59 PM |
| Subject: karoke software |
Message:
i need a software that will allow me to burn my cd-gs,play and creat song lists in my computer....can any boby help me....oh yea..not complicated |
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| From:moon | | Date Entered:4/3/2010 12:42:10 AM |
| Subject: u-simg-m |
Message:
I went to usingm web site and could not find chart buster song list. I started an account with chartbuster. I hope to buy some cdg's in the near future |
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| From:WebMaster | | Date Entered:4/5/2010 12:40:35 PM |
| Subject: u-sing-m |
Message:
Have you looked under 'Individual Songs' on the menu to the left, and then gone to 'Browse All Songs'? |
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| From:zickaux | | Date Entered:3/30/2010 3:29:00 PM |
| Subject: Warranty Registration |
Message:
I cannot get to the location to register my 450 E 1-10 series. |
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| From:Web Master | | Date Entered:3/31/2010 10:56:34 AM |
| Subject: Warranty Registration |
Message:
Sorry about that - go to the menu on the left hand side, click 'Warranty Entry' under 'Administrative' |
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| From:Guest | | Date Entered:3/29/2010 5:55:50 PM |
| Subject: forgot ! |
Message:
I forgot password and hit the reset but yet no reply how to get new one !!tried three times ! im trying to order more songs but can`t get in !! my email is ..bocodkkaraoke@yahoo.com !plse reply with info !! |
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| From:WebMaster | | Date Entered:3/30/2010 9:55:07 AM |
| Subject: Forgot! |
Message:
Usually when you don't see the e-mail from us, it's in your junk mail folder. If you don't see it there, you can call in (see the number at the bottom of the page) and we can reset it for you |
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| From:Guest | | Date Entered:3/29/2010 11:48:05 AM |
| Subject: |
Message:
I Do Beleive That Chartbuster has The Best tracks, But Please Leave Those backup Vocals Out.. they only ruin The Track. |
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| From:Guest | | Date Entered:3/27/2010 2:29:31 PM |
| Subject: no code |
Message:
I tried to sign up as a new user. i was told that a code would be sent to my E-mail. but no code was provided. I tried 2 - 3 more times and still no code or E-mail? What am i doing wrong? here is my E-mail mikephillips8921@att.net Thank you, Mike |
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| From:WebMaster | | Date Entered:3/29/2010 9:40:29 AM |
| Subject: Hi, Mike, |
Message:
Normally, when this happens, your return email went to your spam filter.
We WILL be developing a more online method of doing this. Until then, if you call customer service, they will do your authentication for you over the phone.
In this case, I've taken care of you
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| From:Guest | | Date Entered:3/25/2010 6:26:04 PM |
| Subject: Customer |
Message:
We have been a karaoke customer of your company since 1990 way back when karaoke was on cassette tape and were still happy to continue business with you for karaoke music, we feel that you have the best tracks out there of any company that as close to the artist orginial songs than anyone. |
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| From:WebMaster | | Date Entered:3/24/2010 11:03:16 AM |
| Subject: Welcome To Our New Guestbook! |
Message:
Welcome to the new Chartbuster Karaoke Guestbook! We hope to hear all of your opinions and advice as well as your suggestions for a better Chartbuster Karaoke site! |
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| From:Guest | | Date Entered:3/24/2010 10:33:28 PM |
| Subject: Debbie Stovall |
Message:
We want you to know what an honor it was to meet you and Mr. Stovall on Sunday. We really enjoyed talking to your husband and you. We really appreciate the time that you took looking up the song that we were requesting. We sent a few more request tonight. It was really special the way we happen to run into on Sunday. |
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| From:Debi Stovall | | Date Entered:3/25/2010 4:44:15 PM |
| Subject: Guestbook entry |
Message:
Thanks for your kind words. It was a pleasure to meet you too. Thank you for your input. It is very important to us to hear from you.
Hope to see you again!
Debi Stovall |
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| From:Guest | | Date Entered:4/17/2010 11:12:39 PM |
| Subject: Lost info |
Message:
Ok..tis beats all. About 6 mos- 1year ago I I established an account on my wifes computer. I lost all info. I was out of the country quite a bit. I tried establishing a new account.(says I already have an account} I also tried reset... no results! Help...guy's I want to order some product...
Larry C. |
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